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Pre-Sales Technical Consultant

This is an exciting opportunity for an experienced professional, with technical skills, to join and add value to a dedicated and friendly team. Responsible for actively driving and managing the pre-sales process with direct and channel customers, the Pre-Sales Consultant must be able to articulate the value of the company’s technology and product portfolio, positioning to both business and users.

Primarily engaged in a pre-sales technical consultancy role, the consultant will provide technical assistance, software platform configuration and guidance during the pre-sales process by identifying customers’ technical and business requirements, prior to configuring our software and products to create a solution. The role holder will consult with our in-house technical teams about capabilities, and supporting our business sales teams, account managers and partners on proposal and pre-deployment activities.

You will likely have skill and experience in capturing use cases, solution requirements with particular applicability to investigations, intelligence and / or due diligence processes.

Main Responsibilities of the Position

  • To attend meetings with potential clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution.
  • Provide technical solutions in a professional manner and to agreed timeframes
  • Create and confidently deliver technical presentations or demonstrations internally and externally
  • Deliver training on solutions and provide product support to channel partners and internal stakeholders
  • Work with the Product Management team to feedback on issues with current products and provide input around new products
  • Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.
  • Able to understand our customer’s business drivers and risks and use our product portfolio to solve the challenges
  • Position technical solutions to the customer with professionalism and enthusiasm
  • Provide accurate and timely management information, to include-activity reports, bid reviews, project forecasts, KPI’s
  • Adhere to the Company’s Quality and Business Processes
  • Produce detailed costings for customers and ensuring the contract is profitable.
  • To structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients of using Synalogik’s proposition
  • To assume responsibility for running a bid team, where relevant

QUALIFICATIONS

Essential

  • Technically competent to use, demonstrate and teach new IT software
  • Understanding of intelligence, investigation or due diligence lifecycles

KNOWLEDGE & EXPERIENCE

Essential:

  • Previous experience working within a technical pre-sales position.
  • Working knowledge of current security issues and technologies concerning the industry, together with a demonstrable interest in keeping abreast with technical developments in this field
  • Previous experience of requirements gathering, design and solution building and the ability to replicate this in a commercial setting
  • Able to show and discuss a range of previous customer solution designs
  • Be able to demonstrate familiarity with resilient solution design for networks and hosting and discuss security implications for the two disciplines
  • Ability to develop effective working relationships internally at a variety of levels and work closely with commercial departments such as sales, operations and product development
  • Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches
  • Ability to cope under pressure and prioritise work accordingly
  • Project management experience a distinct advantage
  • Excellent listening, negotiation and presentation abilities
  • An ability to communicate technical information to non-technical staff in a way that is easy to understand.
  • Must be a subject matter expert with extensive software systems experience.
  • Working closely and collaboratively with customers to devise effective solutions.
  • Ensuring that the company’s product can deliver on the customer’s requirements.
  • Working closely with customers to understand and capture requirements.
  • Replying to customers following requests for information and proposal requests.
  • Presenting proposals to customers alongside members of the sales team.
  • Providing ongoing support for customers post implementation.

SKILLS

Essential

  • Flexible approach with positive attitude
  • A Self-starter who’s happy to manage their own workload, and has a proactive approach to all tasks, albeit with regular support.
  • Clean Driving license – and willingness to travel through customer territory (essential car user)

Desirable

  • Confidence and a persuasive manner
  • Tight organisational and time-management skills
  • Great business sense and strong budget management experience
  • Willingness to work outside normal office hours and periodically travel throughout the UK as may be required, therefore a passport and independent nature is essential
  • A self-starter with a keen eye for detail, the ability to manage and prioritise their own workload under pressure.

Personal Characteristics

  • Committed to continuously educating yourself by attending professional workshops, industry events, certification courses, and reviewing professional publications
  • Possess excellent people skills
  • Possess a strong business sense and ability to forecast major shifts in the marketplace you work in
  • An expert in your industry who understands what drives demand in your market
  • Love working with numbers
  • Be a good mentor and coach

Synalogik is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, redundancy, leave of absence, compensation, benefits, training, and apprenticeship.  Synalogik makes hiring decisions based solely on qualifications, merit, and business needs at the time.

You must be a British Citizen and been resident in the UK for the last 5 years, and willing to undergo SC Clearance.

NO AGENCIES PLEASE

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