Privacy Policy

Synalogik Innovative Solutions Limited is a private limited company, number 11601168, with registered offices at Suite 1, The Courtyard, Tewkesbury Business Park, GL20 8GD.

This privacy policy explains how we use and process any personal information we collect about you or when you use this website or that we collect about individuals in the usual course of our business. 

We are committed to protecting and respecting your privacy.


WHAT IS PERSONAL DATA AND OUR LAWFUL BASIS FOR PROCESSING?

Personal data, or personal information, means any information relating to an individual from which that person can be identified; albeit there are special categories of more sensitive personal information which require a higher level of protection.

We will only use your personal information when the law allows us to. We either process data with a persons consent to do so or when other “legitimate interests” apply. Some of “legitimate interest” grounds for processing overlap with other grounds upon which processing could be permitted and as such there may be several grounds which justify our use of your personal information.

We can only rely on a “legitimate interest” to process personal data (or those of a third party), if your interests and fundamental rights do not override those interests. 

We will only use your personal information for the purpose(s) for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose(s). 

Please note that we may process your personal information without your knowledge or consent, but only when this is required or permitted by law.


WHAT INFORMATION DO WE COLLECT ABOUT YOU? 

As a Data Controller and Data Processor we have to decide how we retain and use personal information about you. The purpose of this document is to explain how we go about this exercise and to provide you with your rights in relation to our activities.

We collect information about our customers, visitors to our website, clients and third party individuals who are the subject of data processing by us. We collect this information when you register with us, place an order for services from us or when we are instructed to obtain data as part of our Clients’s Services.

Often we will lawfully process data and the person whose data it is will not know that we are doing so.


WHO ELSE DO WE SHARE INFORMATION WITH?

We share information with our clients and other third-party Data Controllers. Once shared, it is they who are responsible for the data that they retain and process. In the course of carrying out our client services we may be required to provide data to third party data controllers such as the police. This would only be when we had a legal obligation to do so.

On occasion we will provide personal data to our professional advisors, be that our accountants, legal advisors or others. This will only be done when necessary for the smooth management of the business and is highly unlikely to be external personal data; i.e. not data retrieved from 3rd party data sets, but more likely data we have upon our staff. 

We carry out our own internal IT support, but in the rare event that external IT support were required we may need to grant them access to your personal data. Any such third party service provider would be contractually required by us to maintain appropriate security measures so as to protect all personal data to which they have access. We would not grant access to external support workers without written confirmation that their data security requirements are of an appropriate standard to carry out the tasks which we wish them to do.


HOW WILL WE USE THE INFORMATION ABOUT YOU? 

When your organisation enters into an agreement with Synalogik to provide services, we will collect additional information, which is necessary for the performance of the contract we have with your organisation such as billing information and providing service updates related to the product/service Synalogik are providing to you.

We don’t sell, exchange or otherwise transfer any personal data obtained from visitors to our website, our customers or authorised users of our technology.

We use software to gather targeted data from various data bases. The data located is often that which can be found by using a standard search engine upon the internet or by contacting publicly accessible websites such as Companies House. Having retrieved this personal data it is automatically interrogated for the purposes of detecting fraud, money laundering or activity contrary to Responsible Gambling policies of our clients. We carry out an automated analysis of the results and present the findings to our clients. It is our clients who determine the level of risk that is applied and it is they who ultimately make decisions based upon our findings. Any information provided to our Clients is on an “as is” basis. We cannot and do not guarantee the accuracy of the data found. 

Essentially our software speeds up the process of data aggregation and analysis for our clients, but it is they who determine what personal data is accessed, to what degree it is processed and what to do with the results.

We only retain your information for as long as necessary to fulfil the purpose for which we obtained and processed it. There are legal and accounting reasons why this period can be increased, but in essence the retention period is based upon the amount, sensitivity, potential risk of harm if compromised and the nature of the personal data. In deciding upon the period of retention we also review the purpose for which information was processed and whether we can achieve that purpose in some other way, beyond simply retaining the data. In some circumstances there are legal constraints which require us retain the personal information obtained.


HOW IS YOUR DATA SECURED?

Our system uses cloud-based technology, meaning that your information is kept and processed in an extremely secure environment “on the cloud” rather than being stored upon servers at our offices. The strength of our environment is regularly “penetration tested” and we have made all reasonable endeavours to comply with recommendations of those testers to ensure that our data is kept in a secure way.

We have stringent procedures in place to deal with any known or suspected data breaches.


ACCESS TO YOUR INFORMATION AND CORRECTION 

You have rights relating to your personal data and its usage. 

If you are concerned about the way in which your data has, or may have been used, subject to various legal requirements, you can do the following things:

  1. Where we are processing your data with your consent, you can withdraw that consent and as long as there are no “legitimate interest” reasons applicable we shall cease to process it.
  2. Make a “subject access request”. If permissible, this allows you to receive a copy of the personal data we hold about you, so you can verify that we are processing it properly.
  3. Ask that we correct inaccurate information about yourself.
  4. Ask us to erase your personal information when it can be shown there is no good reason for us to retain it. This requires you to exercise your right to object to the ongoing processing of your personal data.
  5. Ask us to suspend our processing of your information for such period as necessary for us to review its accuracy or whether there is a “legitimate interest” in processing your personal data. You can in some circumstances ask us to transfer your information to another company or third party for processing.
  6. In the event that we rely upon a “legitimate interest” (or a third party instructing us does) you can object to that processing taking place. 

Please note that prior to carrying out any such requests we will be obliged to investigate who it is that is making the request, so as to ensure that personal data is not disseminated improperly.

In the event that any of the above requests are made in such a way that we, reasonably, deem to be improper, or unfounded, then we reserve the right to charge for the provision of this information or to refuse the request.

If you don’t like the way we have dealt with your concerns or requests please do give us feedback directly. Should you feel that we have still not redressed the issues satisfactorily you can contact the Information Commissioner’s Office (“ICO”) at https://ico.org.uk/concerns/


COOKIES 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical reports on website activity. 

We use cookies to monitor and manage those using our website and our software applications.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result. 


OTHER WEBSITES 

This privacy policy only applies to Synalogik Innovative Solutions Limited. 


CHANGES TO OUR PRIVACY POLICY 

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on11th January 2019. 


HOW TO CONTACT US 

Please contact us if you have any questions or if you object to us sharing or continuing to use your personal data with any particular third party: privacy@synalogik.com